QUESTIONS,
ANSWERED.
Can't find what you need? Email support@nexusivy.com.
What is Nexus Ivy?
An app for ordering ahead from restaurants near campus. You order and pay on your phone, we tell you when it's ready, and you pick it up at the counter without waiting in line.
Where does it work?
We're launching at Yale first, then adding more campuses.
When does it launch?
Soon. Join the waitlist and we'll email you the day the app goes live.
Do I need a .edu email?
No. Anyone can order with just a phone number. You can add a school email to your profile if you want to, but nothing is gated behind it today.
Which phones does it work on?
iPhone first, through the App Store. Android is coming.
Do you deliver?
Not yet. Nexus Ivy is pickup-only at launch. Robot delivery is on our roadmap for campuses that already have delivery robots.
Are there extra fees?
No Nexus Ivy fees. There's no service fee, no small-order fee and no markup from us. You pay the menu price the restaurant sets, plus an optional tip.
Is there a minimum order?
Yes, $5 before tip. It keeps small orders workable for restaurants, and it's how we avoid charging a small-order fee.
How do I pay?
Apple Pay or any credit or debit card. Nexus Ivy launches on iPhone; Google Pay and Samsung Pay will arrive with the Android app, which is not out yet. Payments are processed by Stripe. We never see or store your full card number.
Where does my tip go?
100% to the restaurant staff.
What if the restaurant never accepts my order?
If a restaurant doesn't accept your order within 20 minutes, it's canceled and you're refunded in full automatically. Refunds usually show up on your statement within 5 to 10 business days.
Can I cancel?
Yes, until the restaurant accepts your order. Once they've started cooking, you can't cancel in the app. Scheduled pickups can be canceled up to 30 minutes before your pickup time.
My order was wrong or missing something.
Tell us within 48 hours in the app (Profile, then Help & Support) or at support@nexusivy.com. A photo helps. We'll refund the item or the order, depending on what happened.
What if I pick up late?
Restaurants hold orders as long as they reasonably can, but food that isn't picked up may be thrown out, and that isn't refundable.
Are NI Points live yet?
Not yet. Rewards are built but switched off for launch, so you won't be able to earn or redeem points on day one. We'll turn them on once the program is running at our launch restaurants, and we'll email the waitlist when that happens.
How will NI Points work?
You'll earn points when you order. Each restaurant sets its own rewards — a free item after a certain number of orders, or money off — and the points you earn at a restaurant unlock that restaurant's rewards. They'll appear in the Rewards tab.
Will I be able to use points from one restaurant at another?
No. Points you earn at a restaurant are for that restaurant's rewards. There is no platform-wide points wallet. Bonus points from any Nexus Ivy event will work as described in that event.
How do I earn more?
Once rewards are live, you earn points on every order you place at a participating restaurant. We may also run bonus-point events from time to time. There is no referral or invite bonus today.
Do points expire?
Yes. Points expire 365 days after you earn them, unless that restaurant's program says otherwise. Points have no cash value and can't be transferred.
Can I share the waitlist with friends?
Yes — send them nexusivy.com and they can join the same way you did. There is no referral code and no reward for inviting people; everyone who joins simply gets the launch email.
What do you do with my school?
We use it to decide which campus to open next, and to email you when Nexus Ivy opens at your school. That's it.
Will you spam me?
No. We'll only email you about Nexus Ivy's launch.
How do I delete my account?
In the app: Profile, then Settings, then Delete Account. Or email privacy@nexusivy.com. Details are in our Privacy Policy.
I own a restaurant. How do I join?
See Partner With Us. It's 12% per order with card processing included, and no monthly fee.