MORE ORDERS.
NO ADDED
COST TO YOU.
Get order-ahead pickup orders from students near campus. You pay 12% on the orders we bring you, with card processing included in that 12%. The one other charge is on orders you miss or decline — see below.
You set your menu prices. Students pay what you charge, with no fees added by us.
WHAT NEXUS IVY ORDERS
ARE WORTH TO YOU.
An estimate from the numbers you enter, before your food and labor costs. Tips are extra and go to you in full.
Do I need new hardware or a new POS?
No. The Nexus Ivy staff app is free and runs on an iPhone or an iPad — most places keep one iPad at the counter, and you can add logins for crew members so they can accept orders from their own iPhones. An Android version is planned but is not available yet. You (or a manager) add and remove those logins, and you don't need to replace or connect your POS.
What exactly is the 12% taken from?
The order total before tip, on orders placed through Nexus Ivy. Tips aren't charged. Walk-in customers and your other channels aren't charged. Card processing is included in the 12%, so on a completed order 12% is the whole cost. The only other deduction is the card fee on an order you miss or decline — see the question below.
When do I get paid?
Automatically. Stripe pays your balance out to your bank account on its standard schedule — for a new US account that is typically a couple of business days after each order clears. You can see every payout and its exact date in your Stripe dashboard.
What if we miss or decline an order?
Orders that aren't accepted within 20 minutes are canceled and the student is refunded automatically. When that happens, or when you decline an order, the card processing fee on it (2.9% + 30¢) comes out of your next payout, because the card network keeps that fee even on a refund. Keep the staff app open with sound on during service hours, and use pause or busy mode when you need a breather.
Who will pay for rewards?
Restaurant rewards are not live yet, so there is nothing to set up or pay for at launch. When they do launch: you decide what the reward is — a free slice after 10 orders, $5 off — and it comes out of your menu, just like a punch card. Students earn points for your restaurant only, so your rewards bring them back to you. If Nexus Ivy ever runs a bonus-point event of its own, Nexus Ivy pays for it.
How do refunds work?
If a student reports a wrong or missing item, we review it. Approved refunds come out of your next payout, and you can see every one of them in your Stripe dashboard.
Is there a minimum order?
Yes. Orders must be at least $5 before tip.
Can I leave?
Yes. There's no minimum term, no exclusivity and no cancellation fee. Give us 30 days' notice and we'll pay out your remaining balance on the next scheduled payout. The 12-month rate lock only means we can't raise your rate during that year — it doesn't hold you here.
Do you work with food trucks?
Yes. Apply and choose “Food truck” so we can talk through your schedule and locations.
Application received.
Thanks. We'll reach out within 2 business days using the email or phone number you gave us.
Prefer email? partners@nexusivy.com