HOW CAN
WE HELP?
An AI assistant answers first. A person reviews anything it can’t settle — and every refund.
Profile, then Help & Support. Our AI assistant answers first and can see your order history, so it's the fastest way to fix anything about a specific order. It hands you to a person whenever one is needed.
support@nexusivy.com
We aim to reply within one business day.
privacy@nexusivy.com
Data questions, account deletion and parent or guardian requests.
My order never got accepted. Where's my money?
If a restaurant doesn't accept your order within 20 minutes, we refund you in full automatically. Refunds show up on your statement within 5 to 10 business days. See our Refund Policy.
My order was wrong or missing items.
Tell us within 48 hours through in-app support or email and we'll make it right. Include a photo if you can.
How do I delete my account?
In the app: Profile, then Settings, then Delete Account. That closes your account and removes your login and personal profile. Records of past orders and payments are kept, without your profile attached to them, because tax and accounting rules require us to keep them — the detail is in our Privacy Policy. If you can't get into the app, email privacy@nexusivy.com from your account email.
Am I talking to a person or an AI?
In-app support is answered first by the Nexus Ivy AI support assistant. It will tell you that’s what it is — ask it directly any time. It handles straightforward questions on its own and passes anything else to a person. It cannot issue refunds. Every refund is reviewed and approved by a human against our Refund Policy. Email us at support@nexusivy.com if you would rather deal with a person from the start.
Do I need a .edu email?
No. Anyone can use Nexus Ivy. Adding a school email is optional and nothing is gated behind it today.
I own a restaurant. How do I join?
Apply at nexusivy.com/partners or email partners@nexusivy.com.
More answers in the FAQ.